The Herald Sun: VOX POP Is it fair to have to pay a fee for getting a paper bill by post?

Coco Carter, 24, Kensington 
No. If it chooses to send you a paper bill, it is a firm’s responsibility to pay for postage.

Ricky Ngo, 26, Southbank
No, it’s not fair. If you run any business, client communication is all part of the service.

Philipp Scheffner, 31, Albert Park
Yes. It encourages people to move to electronic forms.

Tane Hookham, 40, Altona
No, it puts people already in disadvantaged circumstances at further disadvantage.


Source: The Herald Sun – 19 January 2017

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