Keep Me Posted Australia
Keep Me Posted AU (KMP) is a campaign advocating every Australian’s right to choose, free of charge, how they receive important financial information. Increasingly, businesses are restricting access to paper bills and statements, denying their customers an informed choice. We believe it is the right of every consumer to determine how their banks, utility companies and other service providers communicate to them. KMP is a partnership of interest groups, charities, political representatives and businesses that represent Australians who are disadvantaged by lack of choice, or simply do not agree with the status quo.
In December 2017, Treasury undertook a National consultation into paper billing fees, potentially the first step towards a legislative ban on paper fees. Read more about the consultation.
'There is no doubt that the internet is a wonderful thing in certain aspects, I am using the convenience of it now in order to connect with this campaign, but I personally deeply resent being charged a fee for utilities (or financial institutions) to provide me with a paper account which I not only prefer but expect free of charge.'
'In an age of rising cyber crime I am not prepared to store anything online/in a cloud/or rely on a company's electronic channels to be able to access this information.'
'There are social justice issues (disadvantage and discrimination) along with many practical issues across the community around restricting access to paper documents.'
'I use the internet but I still prefer my bill and financial statements in paper form because of internet fraud which is increasing by the day. Also I like to keep paper records in case their is a problem with a bill or statement.'
The World Economic Forum’s scoring of ICT capability ranks Australia at just 76 out of 143 countries in terms of fixed broadband affordability. Australia still lags well behind many countries including Vietnam, UK, USA, South Africa, Russia, India, Japan, France and China among many others.
Source: World Economic Forum, The Global Information Technology Report 2015
In a multimedia world, responsibly sourced paper and print may be the most sustainable way to communicate. Alternative media such as Digital also has an environmental impact.
Source: Two Sides, 2015
84% of consumers do not like it when companies take away their right to choose how they are communicated with.
Source: Keep Me Posted UK, Opinium, 2013
59% of customers in a recent survey who received an invoice via e-mail had to be sent a reminder, while only 29% of customers receiving the invoice via mail required a follow-up message.
Source: Direct Mail vs. E-Billing, KMP AU, 2016