Our Insights section provides in-depth analysis and review of the issues that affect Australians the most: Consumer Insights explore the issues Australians have raised, Global Insights review how other countries have tackled consumer protections and our KMP Fact Sheets keep you informed.

Keep Me Posted:
Fast Facts

Treasury’s consultation
Keep Me Posted Analysis

Customer Insights:
Australians want their paper bills and statements

Consumer Insights:
Paper or electronic statements?

Consumer Insights:
Digital Fraud

Business Insights:
Why offer free bills and statements?

Global Insights:
Do people want to switch to digital?

Global Insights:
Consumers lobby for legislative protection

Environmental Insights:
Paper vs. Digital

Case Study:
Direct Mail vs E-Billing


Consumer Insights:
Real cost of paper bills