Keep Me Posted AU (KMP) is a partnership of representatives from charities, consumer groups, industry and political representatives. We’ve come together as we believe that we have a responsibility to fight for the consumer’s right to choose.
Increasingly, businesses are imposing fees and restricting access to paper bills and statements, denying their customers an informed choice. We believe that it is every consumer’s right to choose, free of charge, how they are contacted by banks, utility companies and other service providers.
In December 2017, Treasury undertook a National consultation into paper billing fees, potentially the first step towards a legislative ban on paper fees. Read more about the consultation.
Generate Consumer Advocacy
Achieved through independent research and quantifying the impact of penalising consumers no matter how they choose to receive information. Ensuring the right to choose is optimal for all delivery channels – digital, paper or other.
A pro-consumer campaign will provide transitional, educational and awareness programs for consumers to choose the best delivery outlet for their social and economic needs. The mail communications industry will be instrumental in remaining the intermediary for both physical and digital mail delivery to secure futureproof strategies for employees and stakeholders within the industry.
The campaign would look to build a consumer program for the transition to digital with balance and consideration to infrastructural alignment, consumer skill acquisition, hardware accessibility and consumer choice.
Influence Industry Regulators
To review service providers’ currently providing consumers’ freedom of choice. Engage with industry to understand the benefit of offering consumer choice and understand the strengths and weaknesses of all delivery channels. Work with industry to develop a certification metric or compliance stamp to demonstrate commitment to consumer choice business practices. Best practice would include raising awareness for companies, Governments and community groups in the transition and equilibrium planning for their digital and physical communication and transactional interactions with Australians.
Secure Support Through An Integrated PR Campaign
Garner a coalition of support including postal operators, pension groups, debt and personal finance charities, physical and mental health charities, consumer groups, trade unions, political endorsements and voluntary adoption of the KMP pledge from responsible, consumer focused service providers.