MILLIONS of banking customers are the latest alongside utility and telco consumers facing a “mean” charge for simply receiving their account statements in the post. The nation’s largest bank, [...]
The digital divide continues to narrow in Australia but important divisions persist, and there are clear disparities between different groups in their use of the internet. The kicker in these [...]
ELECTRICITY and gas goliath Origin Energy will soon slug customers for receiving paper bills in the mail. St Vincent de Paul Society energy expert Gavin Dufty said consumers could lose [...]
ENERGY giant AGL will stop sending advance notice letters to customers about price changes. It says it is responding to consumer “preference” for electronic communication and rising mail costs. [...]
AUSTRALIA’S biggest mobile phone company has backflipped on its decision to triple international roaming charges on the same day it planned to introduce the price hike. Telstra’s chief executive [...]
Telstra’s decision to impose a 60 per cent fee hike on customers who receive a printed bill has been labelled “discriminatory” and “nasty” by seniors groups and customers. The move has been [...]
