The Herald Sun: Paper bill fees: Energy retailers under fire over ‘unfair’ charges

THE state government is facing calls to ban energy providers from charging customers for posted paper bills and over-the-counter payments. Hundreds of thousands of households are being gouged with unfair fees as utilities costs soar, critics claim.

Energy giants AGL, Origin Energy and EnergyAustralia are among retailers that charge some consumers who opt for posted rather than electronic statements. Their fees range from $1.69 to $1.75.

Source: The Herald Sun – 7 October 2017

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