Australian Printer: Big business profiting from paper fees

Consumer advocacy campaigners Keep Me Posted Australia claim banks, utility providers and telcos are profiteering from charges they slap on customers who request paper statements.

From February next year the Commonwealth Bank of Australia (CBA) will start slugging its customers with a $2.50 fee to provide extra printed copies of their account statement.

Energy Australia is the latest Australian company to follow suit, hitting its customers with an extra $1.69 per bill if they opt to receive paper statements in the mail starting in November.

Source: Australian Printer – 26 July 2016

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